FAQ
1. Orders & Shipping
Which shipping methods do you offer, and how long do deliveries take within Australia?
All orders are shipped using Australia Post's Parcel Post service. Orders shipped every Tuesday and Friday (with the exception of WA public holidays) from Perth, WA. Most orders are delivered within 2-7 working days of however please allow up to 14 working days to receive your order. For more details see our Shipping & Deliveries page.
What are the shipping rates, and is there free shipping for orders over a certain amount?
We offer free standard shipping on all orders over $75. For orders under $75, there is a fixed low flat shipping fee of $8.50 per order, regardless of parcel size, weight or postal address.
2. Payments Accepted
What payment methods do you support?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. We also offer Afterpay for flexible, interest-free instalments.
3. Returns, Exchanges & Cancellations
What is your return or exchange policy?
Due to the intimate nature of our products, we cannot accept returns or exchanges for change of mind. If your product is faulty, damaged or not as described, please contact us within 14 days of delivery for a replacement or refund.
How do I cancel or modify an order once it's been placed?
Please contact us as soon as possible. If your order hasn’t been shipped, we’ll do our best to amend or cancel it. Once dispatched, we’re unable to make changes.
4. Privacy, Discretion & Packaging
Do you have discreet packaging?
Yes, all orders are shipped in plain, unmarked packaging with no indication of the contents within Australia. For international orders (outside of Australia), the parcel’s contents will be listed on the declaration form attached to the outside as this is and aviation and customs requirement.
How will my purchase appear on my credit card or bank statement?
Purchases will appear as ‘Espiria – Design It’.
How do you handle personal data and payment information?
We use secure, encrypted payment systems and never share your personal details with third parties. For more details, see our Privacy Policy.
5. Product Information & Use
Should I choose a menstrual cup or menstrual disc?
Both are reusable period care options, but they suit different preferences. Menstrual cups sit lower in the vaginal canal and create a seal, making them great for everyday wear and active lifestyles. Menstrual discs sit higher, tucked behind the pubic bone, and can be worn for mess-free period sex. If you’re unsure which is best for you, check out our Cups vs Discs Comparison for a detailed breakdown of the differences.
How do I choose the Kegel trainer?
Kegel trainer depends mainly on you budget and if you want a Kegel trainer that provides biofeedback. You can read our Guide to Kegel Trainers for more information
What type of lubricant should I choose?
Different types of lubricants have different properties, benefits, cleaning needs and compatibility with condoms and toys. We lay this out in Guide to Choosing the Right Lube.
How do I choose the right sex toy?
The best sex toy for you depends on your body, preferences, and the kind of stimulation you enjoy. Some toys are designed for external pleasure, others for internal play and many are versatile enough for both solo and partnered use. We’ve created a Guide to Choosing the Perfect Sex Toy to help you.
Do you provide medical advice?
No. Information provide on our site is of a general nature only. Always consult a healthcare professional for personal medical advice.
9. Support & Contact
What is the expected response time for support inquiries?
You can reach us anytime via our Contact Form or email us at espiriaaustralia@gmail.com. Our customer care team will respond within a couple of business days.
Where are you located?
We’re proudly Australian-owned and based in Perth, Western Australia.